We understand that sometimes things don’t go as planned, so we’re here to help!

Cancellations: Once an order is placed, it cannot be canceled, as we take great care to ensure your food items are fresh and delivered promptly.

Returns/Refunds: Since we’re dealing with perishable items, we generally don’t accept returns or offer refunds. However, if you encounter any defects in the product, we’ll make it right.

Food Quality Concerns: Your satisfaction is important to us. If you have any concerns about the quality of your food, we’ll review each case individually and may issue a refund where appropriate.

Online Orders: This policy applies to all online orders made through our official website.

Refund Process: If you’re eligible for a refund, we’ll let you know after we’ve received and inspected your return. Once approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to post the refund.

How to Request a Refund/Replacement: To arrange a return for a refund or replacement, please email us within 14 days of purchase. Be sure to include your order number and the reason for your request. If the item is damaged, a photo for proof would be very helpful. We’ll send you a confirmation email within 3 working days, along with instructions and a shipping label for the return.

Replacement/Refund Timeline: After we receive the faulty item, we’ll arrange a replacement or refund within 7 working days.

Shipping Restrictions: Currently, we’re unable to offer replacements or returns for orders shipped to East Malaysia due to shipping complications from West Malaysia.

Need Help? If you have any questions about refunds or returns, feel free to reach out to us at enquiry@ahimsa.com.my. We’re here to assist you!